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Privacy Policy

Posted in REHWA.

Privacy Policy

Effective date: April 02, 2025

KING COUNTY REAL ESTATE HELP ("Organization," "we," "us," or "our") is a Washington State 501(c)(3) nonprofit. This Privacy Policy explains how we collect, use, and protect information when you visit our website, submit forms, or interact with our resources and referral programs (the "Site").

By using the Site, you agree to this Privacy Policy.

1) Who We Are & What We Do

We provide informational resources (guides, checklists, decision tools) and may maintain a referral-only directory of participating local professionals who independently choose to offer discounted or pro bono services to eligible households. We do not provide legal, financial, tax, medical, or real-estate advice.

2) Information We Collect

We aim to minimize the data we collect.

Information you provide directly

  • Contact form entries (name, email, phone, message)

  • Optional details you share about your situation (e.g., property info)

  • Donation details you submit via our payment processor (we don't store full payment card data)

Information collected automatically

  • Basic technical data from your browser or device (IP address, date/time, pages viewed, referrer/UTM, and similar server logs)

  • Essential cookies for site security and functionality (we do not use targeted advertising cookies)

Sensitive information

  • Please do not submit sensitive personal data (e.g., SSN, driver's license, medical records).

  • If you disclose health-related information (e.g., medical hardship context), we treat it as consumer health data and handle it consistent with Washington's My Health My Data Act (RCW 19.373), including honoring access/deletion requests where applicable. We do not geofence around health-care facilities.

Children's data

  • The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has provided personal information, contact us to request deletion. (See COPPA.)

3) How We Use Information

We use information to:

  • Operate and secure the Site; respond to inquiries; provide informational resources

  • Verify eligibility for referral-only resources; coordinate communications you request

  • Comply with law; prevent misuse and fraud; maintain records consistent with nonprofit operations

We rely on your consent (e.g., form submissions), our legitimate nonprofit purposes (e.g., site operation, security), and legal obligations (e.g., required records, breach notices) as applicable.

4) How We Share Information

We do not sell or "share" personal information for cross-context behavioral advertising.We do not transfer personal information to unrelated third parties.

We may disclose information to:

  • Service providers/processors under contract (e.g., secure web host, form/email service, cloud storage, payment processor). They may access data only to perform services for us and must protect it.

  • Legal and safety: when required by law, subpoena, court order, or to protect rights, safety, or systems.

We do not operate an advertising network and do not allow provider access for their independent marketing purposes.

5) Cookies & Analytics

We use only what's necessary for basic functionality and security (e.g., session/security cookies, anti-abuse tools, server logs). If we later add analytics, we will update this Policy and, where required, offer controls.

6) Email, SMS & CAN-SPAM

If you opt to receive updates, you can unsubscribe at any time via the link in our emails or by contacting us. We identify our organization in messages and provide our physical mailing address. (CAN-SPAM basics.)

7) Your Choices & Rights

  • Access/Correction/Deletion: You may request access to, correction of, or deletion of your personal information by contacting us (see Section 12).

  • Washington My Health My Data (MHMD) rights: If you provided consumer health data, you may request access, deletion, and withdrawal of consent as defined in RCW 19.373; we will authenticate your request and respond within the required timeline.

  • Opt-out of communications: Use the unsubscribe link in emails or contact us.

Note: Depending on your state, you may have additional rights. We voluntarily extend reasonable access/deletion options where feasible and legally permissible.

8) Data Retention

We keep personal information only as long as necessary for the purposes described or as required by law. Typical retention:

  • Contact form inquiries: 12-24 months

  • Server logs & security records: up to 12 months

  • Donation/transaction records: as required by tax and nonprofit recordkeeping laws

We may retain minimal records to comply with legal, accounting, or security obligations.

9) Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

10) Data Breach Notifications (Washington)

If a data breach involving certain personal information occurs, we will provide notices in accordance with Washington's data-breach laws (RCW 19.255 for businesses; RCW 42.56.590 for public agencies), as applicable.

11) Third-Party Links & Resources

The Site may link to third-party websites, tools, and datasets. We do not control or endorse third-party content and are not responsible for their privacy or security practices. Your use of third-party sites is governed by their policies.

12) How to Exercise Your Privacy Requests

Contact us using the information below. For requests involving consumer health data (if any), please specify the request type (access, deletion, withdrawal of consent) and provide enough information for us to verify your identity and locate the data. We will respond consistent with applicable law (including MHMD Act procedures).

Contact:
KING COUNTY REAL ESTATE HELP
6206 113TH PL SE,
BELLEVUE, WA, 98006-6324, UNITED STATES
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

13) International Visitors

We are a U.S. nonprofit operating in Washington State. If you access the Site from outside the U.S., you consent to the transfer and processing of your information in the U.S., where privacy laws may differ from those in your jurisdiction.

14) Changes to This Policy

We may update this Policy from time to time. The "Effective Date" will reflect the latest version. Your continued use of the Site after changes means you accept the updated Policy.

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